Privacy Policy

Last updated: 21 September 2026

At HerbalHealer, we respect your privacy and are committed to being transparent about how we collect, use, protect, and share information when you visit our website or contact us.

HerbalHealer is an African spiritual guidance website operated from Uganda and serving visitors and clients internationally.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the choices available to you.

By using HerbalHealer, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with HerbalHealer, we may collect information such as:

Information you provide directly

You may voluntarily provide:

  • Your name
  • Email address
  • Telephone or messaging contact details
  • Information you include when contacting us
  • Information you provide when requesting a consultation
  • Information relating to your relationship or personal circumstances that you choose to share with us

Please do not provide information that you do not want us to receive.

Because spiritual consultations may involve highly personal subjects, we encourage you to share only information that is reasonably necessary for your enquiry or consultation.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Approximate geographic information derived from your IP address
  • Referring website
  • Date and time of your visit
  • General website usage information

This information may be used for website security, analytics, performance monitoring, and improving our website.

2. How We Use Your Information

We may use information we collect to:

  • Respond to enquiries
  • Arrange and provide consultations
  • Communicate with you about services you have requested
  • Improve our website and content
  • Understand how visitors use our website
  • Maintain website security
  • Prevent abuse, fraud or unauthorized activity
  • Measure website performance
  • Display and measure advertising
  • Comply with applicable legal obligations

We do not sell your personal information simply because you contact HerbalHealer or request a consultation.

3. Spiritual Consultation Information

Some visitors may choose to tell us about sensitive personal circumstances involving relationships, emotional difficulties, family matters or spiritual beliefs.

We treat information provided during consultations as private and use it only for legitimate purposes connected with providing the requested service, communicating with you, maintaining appropriate records and meeting legal obligations.

You should never provide unnecessary sensitive information through a public website form, advertising form, comment section or social-media post.

Where possible, we encourage visitors to provide only the information necessary for us to understand their enquiry.

4. Cookies and Similar Technologies

HerbalHealer may use cookies and similar technologies.

Cookies are small files stored on your device that help websites function, remember preferences, understand website usage and, where applicable, support advertising.

We may use:

  • Essential cookies
  • Analytics cookies
  • Preference or functionality cookies
  • Advertising cookies
  • Other technologies such as pixels or similar tracking technologies

You can control or restrict cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

5. Google AdSense and Advertising

HerbalHealer participates in Google AdSense and may display advertisements provided by Google and other approved advertising partners.

Google and third-party vendors may use cookies, web beacons, IP addresses or similar technologies in connection with advertising displayed on our website. Google states that advertising cookies may be used to serve ads based on a user’s previous visits to this website or other websites.

Depending on applicable settings and consent requirements, advertisements may be personalized based on information associated with a user’s browsing activity.

You can learn more about how Google uses information and manage your advertising preferences through Google’s advertising controls.

Google Ads Settings:
Google Ads Settings

Google also provides users with controls for opting out of personalized advertising.

Google requires publishers using its advertising products to maintain a privacy policy that clearly explains relevant data collection, sharing and technologies used in connection with Google products.

6. Third-Party Advertising Partners

Advertisements displayed on HerbalHealer may be provided by Google or other third-party advertising vendors and networks.

These companies may use cookies or similar technologies to:

  • Deliver advertisements
  • Measure advertising performance
  • Prevent repeatedly showing the same advertisement
  • Provide advertising that may be more relevant to users

Where applicable, users may use the privacy and advertising controls provided by those companies to manage their preferences.

7. Analytics

We may use third-party analytics services to understand how visitors interact with HerbalHealer.

Analytics information may include:

  • Pages visited
  • Time spent on pages
  • General traffic sources
  • Device and browser information
  • Approximate geographic location
  • Website interactions

Analytics information is generally used in aggregated or pseudonymous form to understand website performance and improve our content.

If we add or remove a specific analytics provider in the future, this Privacy Policy may be updated accordingly.

8. How We Share Information

We may share information with trusted service providers where reasonably necessary to operate HerbalHealer.

These may include providers supporting:

  • Website hosting
  • Email
  • Website security
  • Analytics
  • Advertising
  • Payment processing
  • Communication
  • Technical maintenance

We may also disclose information where required by law, legal process, court order, or to protect our rights, users, property, or security.

We do not sell personal information as a general business practice.

9. International Data Processing

HerbalHealer is operated from Uganda but serves visitors and clients internationally.

Some service providers we use may process or store information outside Uganda.

Where personal information is transferred or processed internationally, we seek to use appropriate safeguards and service providers that provide appropriate protection for personal information.

Uganda’s data-protection framework places requirements on organisations regarding processing personal data outside Uganda, including appropriate protection or applicable consent requirements.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorized access
  • Accidental loss
  • Unauthorized disclosure
  • Misuse
  • Alteration
  • Destruction

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, we encourage you not to send highly sensitive information through ordinary website forms or unsecured communication channels unless it is necessary.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

  • Providing requested services
  • Maintaining appropriate business records
  • Resolving disputes
  • Maintaining security
  • Complying with legal obligations

The appropriate retention period may vary depending on the type and purpose of the information.

When information is no longer reasonably required, we may securely delete or anonymize it.

12. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion where applicable
  • Ask how your information is being used
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request restriction of certain processing
  • Raise a privacy complaint

Uganda’s Personal Data Protection Office identifies data-subject rights and requires organisations to establish procedures allowing individuals to exercise applicable data-protection rights.

If you want to exercise a privacy right, contact us using the details below.

13. Children’s Privacy

HerbalHealer is intended for a general audience and is not specifically directed toward children.

We do not knowingly request or collect unnecessary personal information from children.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

14. Links to Other Websites

HerbalHealer may contain links to third-party websites.

Those websites operate under their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

15. Social Media and External Platforms

HerbalHealer may maintain or link to social-media accounts and other external platforms.

Interactions with those platforms are governed by the privacy policies and terms of the respective platforms.

Please avoid posting private or sensitive personal information publicly on social-media pages associated with HerbalHealer.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services
  • Changes to our website
  • Changes to advertising or analytics providers
  • Changes in technology
  • Changes in applicable laws or regulations

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage visitors to review this page periodically.

17. Contact Us

Contacting Us Through WhatsApp

HerbalHealer offers visitors the option to contact us through WhatsApp by clicking the “Chat with Carlos on WhatsApp” button available on our website.

When you choose to start a WhatsApp conversation:

  • You voluntarily leave the HerbalHealer website and open WhatsApp.
  • Your communication is handled through WhatsApp’s platform.
  • Information you choose to share, such as your name, phone number, and messages, will be used only to respond to your enquiry, arrange consultations or provide requested services.
  • We encourage you not to send unnecessary sensitive personal information during your initial enquiry.

Please note that WhatsApp is operated by Meta Platforms, Inc., and your use of WhatsApp is subject to WhatsApp’s own Privacy Policy and Terms of Service.

If you have questions about this Privacy Policy, your personal information, or how HerbalHealer handles data, please contact us:

HerbalHealer
Uganda

Email: [contact@herbalhealer.co.za]

Website: HerbalHealer.co.za

For privacy-related enquiries, please include enough information for us to understand your request, but avoid sending unnecessary sensitive personal information.